Duty of Candour

The Statutory Duty of Candour is a general duty to be open and transparent with people receiving care from health and social care providers. It applies to every health and social care provider that CQC regulates. It is Regulation 20 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. A crucial part of the duty of candour is the apology. Apologising is not an admission of liability. This is the case, regardless of whether you are in the health or social care, or public or private sectors.

This interactive e-learning course provides guidance for care workers and managers on this statutory duty.

You can stop the course at any time and continue later where you left off.

Once you have completed the course, you will be able to take the assessment quiz. You have 3 attempts to achieve a passing grade of 80% or higher. When you pass the quiz, please complete our feedback form to complete the course.

If you fail all 3 attempts, you will be locked out of the quiz and unable to complete the course. Contact your manager to discuss resetting your progress.